Frequently Asked Questions
Ordering & Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and bank transfers for all orders. All transactions are securely processed.
Can I modify my order after placement?
Orders can only be modified within 1 hour of submission. Contact our team immediately through your account dashboard if changes are needed.
Do you offer bulk discounts?
Yes! Quantity-based pricing is automatically applied at checkout for eligible products. For custom bulk orders (50+ units), submit a request via our Wholesale Inquiry form.
Shipping & Delivery
What are your shipping options?
- Standard: 3-7 business days (Canada/US)
- Express: 2-3 business days (additional fee applies)
- International: Delivery times vary by destination
Do you ship worldwide?
Yes, we ship globally with calculated rates at checkout. Customs fees may apply for international orders.
How can I track my order?
Tracking information is emailed once your order ships. Monitor progress directly through the carrier’s website.
Returns & Exchanges
What’s your return policy?
Unworn, unwashed items with tags attached may be returned within 30 days. Start the process via our Returns Portal.
Who covers return shipping costs?
Customers are responsible unless the return is due to our error (e.g., wrong item shipped).
How long do refunds take?
Refunds are processed within 5 business days after we receive your return. Bank processing times may vary.
Product Questions
How do I check product availability?
Inventory updates in real-time on our site. Items showing “In Stock” are ready to ship.
Can I request custom designs?
Yes! We offer embroidery, printing, and labeling services. Submit specifications through our Custom Orders page.
Account Management
How do I reset my password?
Use the “Forgot Password” link on the login page. A reset link will be emailed to you.
Where can I view my order history?
All past orders are accessible in your account under Purchase History.
Wholesale Inquiries
Do you offer wholesale pricing?
Registered wholesale clients receive tiered discounts. Apply for a wholesale account through our website.
What’s the minimum order quantity?
MOQs vary by product category. Most apparel items require 24+ units for wholesale rates.